SIT (FPC) - Flexible call center
Call Centers
Since 1990 Iritel is developing and producing call centers for PSTN.
Several families of call centers were produced according to customer demands and technological upgrades. These are: NIPS, SIT, SIB and FPC.
FPC is a call center designed to fulfill all demands of a potential customer. Its flexible hardware and software structure enables many different functions.
Basic functions
- Call handling
- Searching through customers data bases
- Data archiving
- Interactive voice response IVR
- Unified messaging:
- e-mail
- voice mail
- fax
- Queing of calls
- Music and voice messages on hold
- Automatic call distribution ACD
- Automatic operator introduction
- Voice machine speaking information
- Call charging only in case of valid information given
- Automatic outbound calling
- Exact time speaking machine synchronized on time etalon
- Variable number of inbound and outbound voice channels
- Local and remote working stations
- FPC virtual network
- Statistics, diagnostics, surveillance, maintenance
- Human work statistics and planning
